We're Here to Help

Get in Touch

Whether it's an account question, a loan enquiry, or an urgent security issue — our team is on standby around the clock. Pick your channel.

Phone Support

24/7 helpline

+31 (0)800 277-2737

Email Us

Response in < 1 hour

support@atmoscredit.com

Live Chat

Avg. response: 2 min

Chat Now →

WhatsApp

Message us anytime

+31 (0)800 277-2737

Send a Message

How can we help?

Fill in the form below and one of our team members will respond within 1 business hour.

Headquarters

Find Us

Atmos Credit Head Office

Gustav Mahlerlaan 10,
Amsterdam 1082 MA

Business Hours

Mon – Fri: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Online Support: 24/7

Emergency Helpline

For fraud, card blocking, or urgent security issues:

+31 (0)800 277-2737

Head Office Location

Amsterdam-Zuidas, Netherlands

Map integration available

Self Service

Quick Answers

The most common questions, answered straight.

How do I report a lost or stolen card?

Call +31 (0)800 277-2737 immediately, or open the app: Cards → Select card → Block Card. Request a replacement and it typically arrives within 3–5 business days.

How do I reset my online banking password?

Click "Forgot Password" on the login page and enter your registered email. You'll receive a secure reset link valid for 15 minutes. Enable biometric authentication in the app for added security.

What documents do I need to open an account?

Personal accounts: a valid government-issued ID, proof of address dated within 3 months, and a selfie. Business accounts additionally require your KvK registration and BSN.

How long does a wire transfer take?

Domestic SEPA transfers are instant to same-day. International SWIFT transfers typically take 1–3 business days. Track any transfer in real time from the app.

Can I dispute a transaction I don't recognize?

In the app: Transactions → select the transaction → "Dispute this." You can also call or chat with us. Disputes are resolved within 3–5 business days. If fraud is confirmed, funds are provisionally credited within 24 hours.